Refund and Returns Policy

At 3MMC EU Shop, customer satisfaction is important to us. This Refund & Returns Policy explains when refunds, replacements, or returns may be available for eligible products purchased through our website.

1. Eligibility for Refunds

To request a refund, please contact our customer support sales@3mmceushop.com within 7 days of receiving your order. Your request should include:

• Order number

• Name used when placing the order

• Description of the issue

• Photos or other evidence where applicable

Refund eligibility depends on the type and condition of the product and applicable consumer-protection laws.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible. We may offer a replacement or refund after reviewing the situation.

3. Non-Delivery

If your order does not arrive within the estimated delivery period, contact our support team so we can investigate the shipment and determine the appropriate resolution.

4. Non-Refundable Items

Certain products may not be eligible for return or refund because of their nature, hygiene requirements, personalization, or applicable law. Any such exclusions will be clearly stated on the relevant product page.

5. Refund Processing

Once your refund has been approved, we will process it through the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or bank.

6. Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order. Once an order has been processed or dispatched, cancellation may no longer be possible.

7. Contact Us

For questions regarding refunds or returns, please contact our customer support team through the contact information provided on our website.

Important: This policy should be reviewed against the consumer and e-commerce laws applicable in the countries where you sell.